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How to change your Netflix password

How to change your Netflix password

How to Change your Netflix Password

It happened again. You forgot your Netflix password. Or you got an extremely suss email saying someone tried to log into your account from Canada or somewhere. Or your ex of five years is still leeching onto your account to watch The Great British Bake Off and it’s time to cut them off.

It’s OK. We’ve all been there.

Whatever your case may be, you find yourself needing to change your Netflix password. And if you’re here that means you need help, so I suppose I should quit screwing around and give you some.

There are several ways to change your Netflix password, so let’s go through them one by one, shall we?

1. Changing your Netflix password in your account settings

Perhaps you’re not completely unable to access your Netflix account, you just want to change your password. If that’s the case and you’re signed into your account, head to your avatar in the upper righthand corner of your screen. Click it to reveal a dropdown menu, then select “Account.”

Go to your Account.


Image: mashable composite: screenshot / netflix

After you’ve clicked, navigate to the option that reads “Change password” and click again.

How to change your Netflix password

Image: mashable composite: screenshot / netflix

Then, you’ll be prompted to insert your old password (or click “Forgot Password” if you’ve forgotten it) and create and confirm a new password.

How to change your Netflix password

Image: screenshot / netflix

Finally, all will be right in your Netflix world.

2. Changing your Netflix password via email

If you realized you’ve forgotten your Netflix password or want to change it but you’re logged out of your account, things get a bit trickier. But only a bit.

You may find yourself on the streaming service’s login page, where you can click “Need help?” under the Sign In button and be transported to. (You can also visit that URL at any point to access Netflix’s password assistance page. You don’t always have to go through the Sign In page.)

There, you’ll be offered two ways to reset your password: via email or via text message. Let’s go through the email method first.

Enter the email address you used to sign up for your Netflix account, then click the blue “Email Me” button at the bottom.

How to change your Netflix password

Image: screenshot / netflix

The email might take a couple of minutes to appear in your inbox, but once you see it, click on it. There will be a link in the email that you’ll need to click in order to sign into your Netflix account without needing your password.

Once you’re in, Netflix will ask you to create a new password. Change it to whatever you want. Just don’t make it the same thing it was last time. (Don’t worry. Netflix won’t let you do that anyway.)

3. Changing your Netflix password via text message

As with the email method, head to, and select the “Text Message (SMS)” option.

You’ll then be prompted to enter the phone number you have connected to your Netflix account. Once you enter it, click the blue “Text Me” button underneath your number.

How to change your Netflix password

Image: screenshot / netflix

Keep an eye on your phone. You should get a text message containing a verification code that you can type into Netflix. This code will allow you to reset your password.

We’ll go ahead and remind you that you can’t use the same password you used before. But that shouldn’t be a problem, because if you knew what password you had before you probably wouldn’t be here. If you do happen to enter a password that feels new, but Netflix tells you that you can’t use your old password, well…I guess you remembered your password after all. Tragically, you’re too late. But change is good, my friend. Embrace it.

4. What happens if you forgot the email and password associated with your Netflix account?

Double oopsie. You don’t know your password, and you don’t remember which email you used to set up your Netflix account. Never fear! All hope is not lost.

Go to our trusty hub for help. At the very bottom of the grey box in the middle of the page, click “I don’t remember my email or phone.” Once you do so, Netflix will ask for some additional information associated with your account to try and recover it for you.

Enter the first name associated with your account, and then the last name. Then, enter the credit/debit card number linked to your account. If you don’t know which card that it is, it’ll be the one that gets charged every month for your Netflix membership. Check your bank statements to find the right card if you’re still not sure.

Once all that information is entered, click “Find Account” at the bottom, and Netflix will attempt to locate your account and let you sign in. Once you’re back in, you’ll be able to change your password and also check your account info to see which email is linked to your Netflix account. (Maybe write that down somewhere so you don’t forget it again.)

5. You still can’t figure out how to change your password, eh?

If you’ve tried all of these steps and you’re still at a loss, you may need to get a hold of a Netflix customer service representative for some extra help. Head to the, scroll to the bottom right, click “CALL US,” and you’ll find the contact info needed to call for help.

Have phone anxiety or don’t feel like dealing with a call? Relatable. You can click “START LIVE CHAT” instead to chat with a representative on your computer. Once you do so you’ll be asked to enter some information about the problem you’re facing.

Any of the three recovery methods above should be enough to recover your account and change your password in most cases, however.

Well, you’ve made it to the end of this article, which hopefully means you’ve successfully changed your Netflix password. Congratulations! Your ex will have to leech off of someone else’s account.

Now get back in there. You have binge-watching to do.


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