Microsoft Corp has completed its $16 billion acquisition of Nuance Communications Inc., a leader in conversational AI and ambient intelligence across industries including healthcare, financial services, retail and telecommunications.
Driven by a shared vision to build outcomes-based AI, Microsoft and Nuance will enable organisations across industries to accelerate their business goals with security-focused, cloud-based solutions infused with powerful, vertically optimised AI. Customers will benefit from enhanced consumer, patient, clinician and employee experiences, as well as ultimately improved productivity and financial performance.
“Completion of this significant and strategic acquisition brings together Nuance’s best-in-class conversational AI and ambient intelligence with Microsoft’s secure and trusted industry cloud offerings,” said Scott Guthrie, executive vice president, Cloud + AI Group, Microsoft.
“This powerful combination will help providers offer more affordable, effective and accessible healthcare, and help organisations in every industry create more personalised and meaningful customer experiences. I couldn’t be more pleased to welcome the Nuance team to our Microsoft family.”
As digital transformation accelerates, organisations in every sector across the globe can address challenges that will have a fundamental impact on their success — from reducing clinician burnout and enhancing early detection and treatment of disease in healthcare to creating personalised customer experiences and supporting employees’ productivity and well-being in financial services, retail and telecommunications.
Microsoft and Nuance cloud-based AI solutions can help meet business goals and address organisations’ most pressing needs. In addition, Microsoft and Nuance can strengthen organisations’ ability across industries to scale their impact by offering the services consumers, patients and employees rely on, when or where they need them.
“Combining the power of Nuance’s deep vertical expertise and proven business outcomes across healthcare, financial services, retail, telecommunications and other industries with Microsoft’s global cloud ecosystems will enable us to accelerate our innovation and deploy our solutions more quickly, more seamlessly and at greater scale to solve our customers’ most pressing challenges,” said Mark Benjamin, CEO of Nuance. “As Microsoft and Nuance come together as one organisation, we are excited about the opportunities ahead for our technology, employees, customers and partners.”
Mark Benjamin will remain CEO of Nuance and report to Microsoft Cloud + AI group Executive Vice President Scott Guthrie.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organisation on the planet to achieve more.