Global Interactive Voice Response (IVR) Systems Market to Reach $9.2 Billion by 2030, Driven by Increasing Adoption in Call Centers and Various Industries

DUBLIN, July 13, 2023 /PRNewswire/ — The “Interactive Voice Response (IVR) Systems: Global Strategic Business Report” report has been added to’s offering.

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The global market for Interactive Voice Response (IVR) Systems estimated at US$4.9 Billion in the year 2022, is projected to reach a revised size of US$9.2 Billion by 2030, growing at a CAGR of 8.3% over the analysis period 2022-2030.

Touchtone-based, one of the segments analyzed in the report, is projected to record 7.8% CAGR and reach US$5.3 Billion by the end of the analysis period.

Taking into account the ongoing post pandemic recovery, growth in the Speech-based segment is readjusted to a revised 9% CAGR for the next 8-year period.

The U.S. Market is Estimated at $1.5 Billion, While China is Forecast to Grow at 9.7% CAGR

The Interactive Voice Response (IVR) Systems market in the U.S. is estimated at US$1.5 Billion in the year 2022. China, the world’s second largest economy, is forecast to reach a projected market size of US$1.6 Billion by the year 2030 trailing a CAGR of 9.7% over the analysis period 2022 to 2030.

Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 7.2% and 7.5% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 8.4% CAGR.

Select Competitors (Total 98 Featured) –

  • [24], Inc.
  • 8×8, Inc.
  • Alvaria, Inc.
  • Atos SE
  • Avaya Inc.
  • Cisco Systems, Inc.
  • Five9, Inc.
  • Genesys
  • NICE inContact
  • IVR Lab LLC
  • NEC Corporation of America
  • Nuance Communications, Inc.
  • RingCentral, Inc.
  • Verizon Communications Inc.
  • Vonage Holdings Corp.

Key Topics Covered:




  • Impact of COVID-19 Pandemic and Looming Global Recession: 2020 Marked as a Year of Disruption & Transformation
  • As the Race between the Virus & Vaccines Intensifies, Where is the World Economy Headed in 2021?
  • World Economic Growth Projections (Real GDP, Annual % Change) for 2020 through 2022
  • Impact of COVID-19 Pandemic on Call Centers
  • With Telehealth Growing Amidst the COVID-19 Pandemic, IVR Systems Emerge as Critical Technology to Enable Services
  • SMEs Increasingly Rely on Cloud Telephony amidst COVID-19 Pandemic
  • Interactive Voice Response (IVR) Systems: An Introduction
  • Features of Interactive Voice Response System
  • Advantages of Interactive Voice Response Technology
  • Types of IVR
  • Various Use Cases of IVR
  • Significance of IVR for Small Businesses
  • Global Market Prospects & Outlook
  • Growth Opportunities and Constraints for IVR Systems Market
  • Analysis by Technology
  • World Interactive Voice Response (IVR) Systems Market by Technology (2021 & 2027): Percentage Breakdown of Revenues for Touchtone-Based, and Speech-Based
  • Analysis by End-Use
  • World Interactive Voice Response (IVR) Systems Market by End-Use (2021 & 2027): Percentage Breakdown of Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & Ecommerce, and Other End-Uses
  • Regional Analysis
  • World Interactive Voice Response (IVR) Systems Market by Region: Percentage Breakdown of Revenues for Developed and Developing Regions (2021 & 2027)
  • World Interactive Voice Response (IVR) Systems Market – Geographic Regions Ranked by CAGR (Value) for 2020-2027: China, Asia-Pacific, Latin America, Africa, Middle East, Europe, USA, Canada, and Japan
  • Competitive Scenario
  • Select Popular IVR Systems
  • Select IVR Service Providers
  • Recent Market Activity
  • Interactive Voice Response (IVR) Systems – Global Key Competitors Percentage Market Share in 2022 (E)
  • Competitive Market Presence – Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)



  • A Review of Notable Trends in the IVR Market
  • Growth of Call Centers Industry Presents Opportunities for IVR Systems Market
  • Global Call Centers Market by Deployment (in %) for 2021
  • Global Call Centers Market by End-Use (in %) for 2021
  • Tracking Call Center Statistics
  • Rise in Customer Calls in Call Centers & Need to Efficiency Address the Calls Gives Impetus to IVR Systems
  • Pandemic Presents Challenging Environment
  • Improvements in Operational Efficiency: Need of the Hour
  • American Companies Revamping the Client-Service Operations
  • Rising Integration of Advanced Technologies Boosts Growth in IVR Systems Market
  • Incorporation of Advanced Technologies in the Contact Centers
  • Rising Adoption of Artificial Intelligence in the Contact Centers
  • Increased Adoption of Chatbots and Simpler Applications
  • Ensuring Security and Privacy of Data at the Contact Centers
  • Artificial Intelligence, Machine Learning & NLP Hold Tremendous Potential for IVR Systems
  • NLP and NLU Critical IVR Technologies Bringing Change
  • Rapid Rise in Cloud-based Services Fuel Need for IVR Systems
  • Global Public Cloud Services: Percentage Market Share by Service Type for 2020 and 2022
  • Demand for API based Sophisticated Flexible Systems on the Rise
  • Growing Importance of IVRs in Increasing Efficiency and Scalability of Organizations
  • Demand for IVR-based Outbound Services Continues to Grow
  • Maximizing Contact Center’s Agent Resources with Integrated Inbound IVR Solutions
  • IVR Holds Tremendous Role in Improving Customer service
  • Speech Enabled IVR Becoming the Preferred User Interface
  • Conversational IVR and Future Trends
  • IVR Solutions Enhance Services in BFSI Industry
  • IVR Systems in Banking
  • Select IVR Applications in the Banking Sector
  • Cloud Telephony Transforms BFSI Sector
  • COVID-19: A Panic Button for Banks & Fintechs
  • Global Volume of Non-Cash Transactions (In Billion) for the Years 2018, 2020 & 2022
  • Growing Importance of IVR Systems in Pharmaceutical & Healthcare Industry
  • Healthcare Call Center IVR Software for Seamless Patient Experience
  • The New Normal in Retail Industry Post COVID-19 to Provide Boost to IVR Systems Market
  • Global Department Stores Market Reset & Trajectory – Growth Outlook (In %) For Years 2019 Through 2025
  • Robust Rise of e-Commerce & m-Commerce to Support Market Growth
  • Global B2C E-Commerce Sales in US$ Trillion for the Years 2019 to 2025
  • Retail M-Commerce Sales as % of Retail E-commerce Sales Worldwide for the Years 2016, 2018, 2020 & 2022
  • Pandemic Fast Forwards eCommerce Growth
  • Global B2C e-Commerce Market Reset & Trajectory – Growth Outlook (In %) For Years 2019 Through 2025
  • Use of Omni-Channel IVR Systems Gain Momentum
  • IVR Systems in Utilities
  • Challenges Facing IVR Systems Market




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